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La Flora Spa Q & A

Signature Massage

  • What are the opening hours of the Spa?

    The Spa is open from 09 : 00 - 08 : 00 p.m.

  • Should I make a reservation in advance?

    Advance booking prior to your arrival is recommend to secure your preferred date and time of treatment.

  • When should I arrive?

    Please check in at the Spa Reception at least 15 minutes prior to your scheduled appointment to avoid any delay.

  • Who can help me decide how to choose my treatment?

    Our Spa Manager or Spa Consultant will help you plan the perfect Spa Experience, including the best order for your treatment. Spa package are specially designed to offer you the best experience & relaxation.

  • What I have special health consideration?

    Guest who have high blood pressure, heart conditions, allergies, pregnant or have any other medical complications are advise to consult their doctor before signing up for any Spa service. Please notify our Spa manager or Spa consultant if you have any medical conditions.

  • What about my valuables?

    Please leave them in your safety box of your room. The Spa will not assume any liabilities.

  • Should Men shave before the facial?

    Yes, we recommend that men shave 2 hours before their facial treatment.

  • What is I am late for an appointment?

    Arriving late will simply limit the time for your treatment, thus lessening your time and your pleasure. Your treatment will end on time so that the next guest is not delayed.

  • What if I need to make a cancellation?

    24 hours cancellation notice is required to help us reschedule your appointment and subject to space availability. Any cancellation with less than 4 hours notice will incur a 50% cancellation fee. Full charges will be imposed for a no show.

  • What about payment?

    We accept all major credit cards and cash. You many also charge your treatment to your account. All prices are quoted in Thai baht and prices are included to 10% service charge & 7% vat.